Terms of Service

1. Using our Services

• Use the Services only for lawful purposes and in accordance with these Terms.
• We may update, change, suspend, or discontinue any part of the Services at any time.

2. Eligibility

You must be able to form a legally binding contract to use our Services. If you are under 18, you may use the Services only with the involvement of a parent or legal guardian.

3. Accounts

You may need an account to access certain features. You agree to:

• Provide accurate and current information
• Keep your login credentials secure
• Notify us promptly of any unauthorised use of your account

You are responsible for activity that occurs under your account. We may suspend or terminate accounts used in breach of these Terms or in a manner that risks harm to the Services, our customers, or our business.

4. Products, descriptions, and images

We offer art products in various formats and sizes. We take reasonable care to display product information accurately. However:

• Colours may appear differently depending on your device and settings
• Images are illustrative and may not perfectly represent final appearance
• Measurements and layout previews are guides only

If you have concerns about size, colour, or fit for your space, please review product specifications carefully before ordering.

5. Pricing

Prices are shown on the website in [Insert currency/region approach]. We may change prices at any time without notice. Price changes will not affect orders already accepted by us. We reserve the right to correct pricing, product description, or availability errors. If an error affects your order, we may cancel the order and provide a refund.

6. Orders

Submitting an order is an offer to purchase. An order is not accepted until we confirm the order, dispatch the product, or otherwise indicate acceptance. We may refuse or cancel an order at our discretion where permitted by law, including for suspected fraud, stock or production limitations, or errors in pricing or product information.

7. Payment

You authorise us (and our payment partners) to charge your selected payment method for the total amount of your order, including any applicable shipping and taxes. We may conduct checks to prevent fraud or unauthorised transactions.

8. Shipping and delivery

We aim to dispatch orders within the estimated timeframes shown at checkout or on the product page. Timeframes are estimates and may vary due to factors outside our control.

You are responsible for ensuring that delivery information is accurate and complete. We are not responsible for delays, loss, or additional costs arising from incorrect delivery details. Risk in the products passes to you upon delivery to the address you provide, unless otherwise required by applicable consumer laws.

9. Returns and refunds

Our returns and refunds are set out in our Returns & Refunds Policy, which forms part of these Terms. Where applicable consumer laws provide non-excludable rights, those rights apply in addition to our policy.

10. Personalised discovery and recommendations

• Recommendations are provided for convenience and inspiration
• Personalisation is not a guarantee of outcomes, taste matches, or commercial value
• The catalogue and recommendations may change over time

Where controls are available, you may be able to adjust or limit personalisation settings.

11. User content (if enabled)

You may be able to submit content such as reviews, ratings, comments, or other materials (“User Content”). By submitting User Content, you:

• Confirm you have the right to provide it
• Grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute it in connection with the Services
• Must not submit content that is unlawful, misleading, defamatory, abusive, or infringes another party’s rights

We may remove User Content at any time.

12. Intellectual property

The Services, including text, graphics, logos, design, software, and other content, are owned by or licensed to Easel House and are protected by intellectual property laws. You may not:

• Copy, modify, distribute, sell, or lease any part of the Services
• Reverse engineer or attempt to extract source code, except where permitted by law
• Use our branding without written permission

Unless otherwise stated in writing, products purchased from us are for personal use only.

13. Prohibited conduct

• Use automated systems to access, scrape, or harvest data from the Services
• Circumvent security measures
• Interfere with the operation of the Services
• Use the Services to transmit malicious code
• Engage in fraudulent or abusive behaviour

14. Third-party sites and services

The Services may include links to third-party websites or services. We do not control and are not responsible for third-party content, policies, or practices.

15. Disclaimers

To the maximum extent permitted by law:

• The Services are provided “as is” and “as available”
• We do not guarantee uninterrupted, error-free, or secure access
• We do not warrant that product information or site content will always be complete, accurate, or current

Nothing in these Terms is intended to exclude or limit any rights you may have under applicable consumer laws that cannot be excluded.

16. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, or consequential losses
• Our total liability for any claim relating to an order or the Services is limited to the amount you paid us for the relevant product or service, unless otherwise required by law
• Where consumer guarantees or mandatory rights apply, our liability is limited to the remedies permitted under those laws.

17. Indemnity

You agree to indemnify us for any loss, claim, or demand arising out of:

• Your breach of these Terms
• Your misuse of the Services
• Your infringement of any rights of another party through your User Content or conduct

18. Governing law

These Terms are governed by the laws of [Insert State/Territory], Australia. If you access the Services from outside Australia, you remain responsible for compliance with local laws. Nothing in these Terms limits mandatory consumer rights that may apply in your jurisdiction.

19. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on our website and update the effective date. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

20. Contact

For questions about these Terms, please contact:

Easel House
Email: [Insert email]