Museum-grade art, delivered free
Museum-grade art, delivered free - with a 90-day moneyback guarantee. From fast dispatch to careful packaging, every order is custom-made and tracked to your door.
Delivery Promise
Custom-made, tracked, and insured
Free shipping
All orders to Australia, UK, Europe & continental USA
Fast dispatch
Canvas prints ship in 2-3 business days
Quick delivery
Standard shipping: 1-5 business days after dispatch
90-Day Moneyback Guarantee
Return for any reason, no questions asked
At a glance
What every order includes
Simple, transparent policies that make receiving your artwork easy.
Free shipping
All orders to Australia, UK, Europe & continental USA
Fast dispatch
Canvas prints ship in 2-3 business days
Quick delivery
Standard shipping: 1-5 business days after dispatch
90-Day Moneyback Guarantee
Return for any reason, no questions asked
Shipping
When will I get my art?
As soon as your order is placed, we start custom-making your artwork. Every piece is printed to order, inspected by hand and carefully packed before it leaves the studio.
Typical timeline
From print file to your doorstep
Print & hand-finish
Canvas prints: 2-3 business days to manufacture and dispatch.
Every piece is printed to order and inspected by hand.
Pack & dispatch
You'll receive a shipping confirmation email as soon as your order leaves our print partner, including a tracking link.
Protected packaging designed around fine art.
Delivery
Standard shipping: 1-5 business days, depending on distance from our printing partners and carrier performance.
During peak periods (public holidays, Christmas, major sales) carriers can experience delays. We'll keep you informed.
Shipping costs & regions
We offer free domestic shipping on all orders to Australia, the UK, Europe and continental USA - with no minimum spend.
*Delivery time is after dispatch and may vary by exact address and carrier.
How do I track my order?
Real-time updates as your artwork travels
When your order ships, we'll send a shipping confirmation email with your tracking number and a direct link to the carrier's tracking page.
You can also track anytime via our Track Order page using your order number and email address.
If tracking hasn't updated for more than 3 business days, or appears stuck, contact us at hello@easelhouse.com and we'll investigate with the carrier.
What if my order is delayed, lost or arrives damaged?
Your order is protected from end to end
Delayed or lost: we'll work with carriers to locate delayed shipments. If your order is confirmed lost, we'll replace or refund it.
Damaged in transit: take clear photos of the product and packaging and email hello@easelhouse.com. We'll arrange a free replacement or full refund under our 90-Day Moneyback Guarantee.
Packaging & handling
Built to arrive perfect
Our packaging is designed for fine art: rigid outers, protected corners and minimal plastic.
Canvas prints (stretched / ready-to-hang)
Locked-in frames, protected edges
- Shipped in rigid, corrugated cardboard boxes, designed to lock the frame in place and prevent movement in transit.
- Corners and edges are protected to minimise bumps and dings.
- Where possible, we use recyclable cardboard and keep plastic to an absolute minimum - only using it where necessary to protect your artwork from moisture.
Rolled fine art paper prints (unframed)
Specialist partners, tuned for paper preservation
- Printed on archival fine art paper
- Rolled carefully to avoid creases or kinks
- Packed in rigid cardboard tubes or boxes for safe transit
Lumaprints (primarily USA)
- Prints are placed in a protective clear sleeve or wrapped in kraft paper to protect the printed surface.
- Larger sizes are rolled around a core and shipped in kraft cardboard tubes (approx. 3" diameter) or double-walled triangular boxes for extra crush resistance.
- Smaller prints may ship flat in rigid stay-flat mailers rather than rolled, to avoid curl.
- All outers are sturdy, recyclable cardboard, chosen to minimise damage in transit.
Prodigi (primarily UK / EU / other regions)
- Prints are hand-rolled in protective tissue paper.
- Larger sizes are shipped in extra-thick cardboard tubes or robust cardboard boxes.
- In many UK/US shipments, tubes use Ecocaps (end caps made from 100% recycled paper pulp, fully recyclable and compostable).
- Smaller sizes may be shipped flat in thick board envelopes where that offers better protection with less curl.
- In all cases, the goal is the same: protect the print surface, prevent crushing, and keep materials recyclable wherever possible.
Returns & 90-Day Moneyback Guarantee
Try your artwork at home, risk free
Yes. Every order is covered by our 90-Day Moneyback Guarantee. If you're not completely happy with your new artwork for any reason, return it within 90 days of delivery for a full refund, no questions asked. We also fully cover any issues caused by shipping (damage, defects, incorrect items).
Coverage at a glance
Straightforward, customer-first
What can I return?
- Any standard artwork purchased directly from Easel House
- Whether it's a change of mind or a quality issue (damage, misprint, incorrect item)
Returned items should be
- In their original condition
- Securely packaged to prevent damage on the way back
Return shipping
We cover return shipping for damaged/incorrect items. For change-of-mind returns, return shipping may be at your cost depending on location.
How do I start a return?
Fast, friendly, and fully guided. Try your artwork at home; if it doesn't feel right, send it back within 90 days for a full refund.
Contact us
Email hello@easelhouse.com with your order number and a brief note (e.g. "doesn't suit the space" or "arrived damaged").
Receive return instructions
We'll confirm eligibility and send you the return address plus a prepaid return label for eligible regions.
Pack your artwork securely
Reuse the original packaging if you can. If not, use a sturdy box and plenty of padding to protect the frame or rolled print.
Ship it back
Drop the parcel with the specified carrier. Keep your proof of postage until your refund is processed.
Refund issued
Once your return is received and checked, we'll issue a full refund to your original payment method (typically within 5-10 business days).
Common questions
Still wondering about something?
Can I exchange for a different size or artwork?+
We currently process exchanges as a return plus a new order. Send back your original piece for a full refund, then place a new order for the size or artwork you want.
Can I return part of my order?+
Yes. Partial returns are fine-refunds are issued for the items received back, and any remaining items stay on your original order.
What if my refund is late?+
Refunds typically appear within 5-10 business days after we receive your return. Bank processing can add a couple of days; if it feels slow, email hello@easelhouse.com and we'll check it immediately.
Can I return a gift?+
Yes. Gift recipients can email hello@easelhouse.com with the order details to start a return. Refunds go back to the original purchaser or can be issued as store credit if preferred.